FAQ

I want to cancel the workshop, what do I do?

If you wish to cancel your booked workshop session, you will need to email or contact customer service at sance as soon as possible. Please note that there may be penalties for late cancellations, so we recommend reaching out at your earliest convenience if you need to cancel your order. We will assist you in the cancellation process and provide any relevant information regarding penalties or fees. Thank you for understanding.
Warum sind FAQs wichtig?

Mithilfe von FAQs können Sie Website-Besuchern dabei helfen, schnell Antworten auf häufige Fragen zu Ihrem Unternehmen zu finden und das Navigationserlebnis zu verbessern.
Can we still book a workshop for less than 6 people?

You can still enjoy having a workshop with a small group. However, please note that prices may change and will be slightly higher for groups smaller than 10 people. We are committed to catering to your specific needs and ensuring a great experience. Please contact Sance to discuss the details and arrange your customized workshop.
I want to change the date for the workshop, is this possible?

Yes, you can change the date. We are happy to accommodate you in joining the next available dates, provided there is enough space. We will do our best to meet your needs and ensure you have a great experience. Please contact Sance to discuss the details and arrange your new workshop date.
Will I get a refund if I cancel my booking?

For cancellations, please be aware of the following policy: Cancellations made at least 48 hours before the session date will receive a full refund. Cancellations made less than 48 hours before the session date will receive a 50% refund. We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to contact us.
Why is the workshop I booked got cancelled?

Please note that each session requires a minimum of 6 participants and accommodates a maximum of 10 participants. If we do not reach the minimum number of attendees, we unfortunately have to cancel the session as it is not viable to proceed. If the session is canceled due to insufficient participants, you will have the option to either reschedule for the next available dates or receive a full refund.
Wie füge ich eine neue Frage und Antwort hinzu?

Um eine neue FAQ hinzuzufügen, folgen Sie diesen Schritten: 1. Verwalten Sie FAQs über Ihr Site-Dashboard oder im Editor 2. Neue Frage & Antwort hinzufügen 3. Ordnen Sie Ihre FAQ einer Kategorie zu 4. Speichern und veröffentlichen. Sie können jederzeit zurückkommen und Ihre FAQs bearbeiten.
Kann ich in meine FAQ ein Bild, Video oder GIF einfügen?

Ja. Um Medien hinzuzufügen, folgen Sie diesen Schritten: 1. Verwalten Sie FAQs über Ihr Site-Dashboard oder im Editor 2. Erstellen Sie eine neue FAQ oder bearbeiten Sie eine vorhandene 3. Klicken Sie im Antworttextfeld auf das Video-, Bild- oder GIF-Symbol 4. Fügen Sie Medien aus Ihrer Bibliothek hinzu und speichern Sie.
Can you convert studs to dangly earrings?

es, we can convert studs to dangly earrings. Please contact us at your earliest convenience to select from a variety of findings that best suit your preference
How much is your bespoke pieces?

Our bespoke pieces start from £18, varying depending on complexity. Please contact us if you would like to discuss your requirements and receive a precise quote. Additionally, let us know your desired timeline for completion so we can expedite the process.